SALON POLICY

Salon Policy

At Mia Nails Havant, our priority is to protect your rights and deliver high-quality service that meets your expectations. These policies are designed to ensure a smooth and safe experience for every client. They do not affect your rights under the Consumer Rights Act 2015.

To help us provide the best service possible, we kindly ask that you:

1. Clearly communicate the service you would like before we begin.

2. Inform our staff of any allergies to chemicals or substances before receiving treatment.

3. Provide feedback during your appointment so we can adjust and meet your needs right away.

4. Notify a staff member or the salon manager immediately if you have any concerns about the service, staff, or salon environment.

5. Let us know straight away if you experience any unusual reaction or condition related to your nails during or after your service.

6. Ensure that children are accompanied by an adult at all times. We cannot accept responsibility for any incidents involving children during treatments.

7. Take care of your personal belongings, as we are not liable for any loss or damage while you are in the salon.

Service Guarantee

We’re committed to making sure you leave happy with your nails. However, please remember: nails are jewelry, not tools—handle them with care for lasting results.

1. Traditional polish services are not covered under our guarantee.

2. Gel polish and nail enhancements are guaranteed for 7 days from your appointment. If you experience chipping or peeling, contact us within this period for a complimentary repair.

3. You must book your repair appointment within 7 days of your original service.

4. Repairs requested after 7 days, including broken corners, tears, or damage, may incur a charge.

5. We are not responsible for nail issues caused by neglect, misuse, or failure to follow aftercare instructions once you leave the salon. However, we will assess each case to determine if a free fix is appropriate.

Refund Policy

We aim for complete satisfaction with every visit. Please check your nails before leaving the salon—by doing so, you confirm that you are happy with the service received. We do not offer cash refunds once you have left the premises.

1. If you are unhappy with your nails, let us know before you pay. We’ll happily make adjustments or remove enhancements to your satisfaction.

2. We do not offer refunds for changes of mind.

3. If you are not satisfied after your service, we will correct the issue at no charge—but you must notify us immediately. If you're still dissatisfied after a fix and would like to request a refund, you must follow our Customer Complaints Procedure. This includes providing a written explanation and photos showing the issue after we have attempted to resolve it.

Thank you for your understanding and support!